FAQ

FREQUENTLY ASKED QUESTIONS

Will my painting or print come framed?

No, framing risks breaking during transit. All custom pet portraits come attached to premium cradle boards and are ready to hang. Prints come in a protective cello sleeve and a sturdy rigid envelope to prevent bending. This way you can put your personal touch to your painting with your own framing style. Some people choose floating frames, others dark walnut and others white depending on your style and decor tastes.

How are payments handled for my commissioned painting?

Full payment is required before work begins on all custom paintings. Your portrait will be shipped when full payment plus shipping is received.

How much is shipping?

Shipping rates are determined by postal services and vary based on size, weight and location they’re delivered to in the world. Prints, note cards etc.are plus shipping. Shipping to remote areas like acreages and farms costs a bit more than larger city delivery. Within North America most prints ship within the $15-$30 range. Custom portraits ship within the $30-$100 range within North America.

How long does it take to complete my portrait?

Please allow 4-6 weeks for your portrait to be completed, plus shipping time. Sometimes it is faster than this, but I find this time frame works the best. Certain times of the year, like Christmas, I have many requests for pet portraits, portraits are done on a first come, first served basis and may go beyond 6 weeks for completion during these busy seasons. Please note, Covid has increased the shipping time in most cases.

I would like a portrait painted for my friend ( or family member), what do you need from me?

I have done many secret commissions and they are one of my favourite types to do! You will need to provide 2-5 high resolution images of your friends pet. If you can’t get that many good photos don’t worry! I have done some secret portraits with as little as one fuzzy picture. Just know that it is more difficult for me to paint a detailed portrait if the photo provided is fuzzy and/or the subject is far away.

PLEASE NOTE: Canada Post also REQUIRES a mailing address, email address and phone number before shipment on international locations.

I notice you post on Social Media a lot, how can I keep my friend from seeing that you're working on her pet portrait?

If you are giving a portrait as a gift, please make sure to specify that you need the progress kept secret until your friend receives her gift. I will keep all progress pictures/videos etc. from social media until your friend has received her portrait. At that point I will begin sharing in the excitement of your gift to her by sharing the progress and completion of her pets portrait! BTW, you’re an awesome friend!

Some of your paintings have a background and others do not. Will mine have a background?

All of my commissioned paintings come standard with a white background, keeping your pet the center of attention. My goal is for you to be completely in love with your commissioned portrait! Background colour can be added at no cost. White or light coloured pets look better with a background. If you would like a more detailed specific background please let me know and it can be arranged! Pricing will depend on the level of detail required and the size of your painting.

I would like my two pets on one portrait but one of my pets has passed away. Can you paint them together if I don't have a picture of them together?

Firstly, I am so very sorry for your loss. I can absolutely paint pets together even if they are not in a photo together. I have done several paintings just like this! It is an honor to bring your pets together onto one painting. I will just need 2-5 high resolution photos of each of your pets separately and I will choose the best ones to combine for their portrait. Please note two pets or more must be painted on an 11″x 14″ or larger portrait size.